Complaints

We hold ourselves to a high standard. On the rare occasion we fall short of it, we want to hear, and to put it right.

How to raise a concern

If you are unhappy with any aspect of our service, please tell us as soon as you can. Write to Rajiv Karia at rajiv@clyops.com, or to Clyops Group Limited, Rear of 111 Barkby Road, Leicester LE4 9LG, setting out what has happened and what you would like us to do about it.

How we handle it

We acknowledge every complaint in writing within five business days. We then look into it properly, which may involve coming back to you for further detail, and we aim to give you a full written response within eight weeks. If we need longer than that, we will tell you why and when you can expect to hear from us.

Your complaint is handled personally and, where it concerns work we have carried out, reviewed independently of the individual involved wherever it is practical to do so.

If you remain unhappy

Where a complaint concerns how we have handled your personal data and we cannot resolve it between us, you have the right to raise it with the Information Commissioner’s Office at ico.org.uk.

For other matters, because the sale of a business is not an activity regulated by the Financial Conduct Authority (see our regulatory status), the Financial Ombudsman Service does not apply. You remain free to take independent legal advice or to pursue other forms of resolution, such as mediation.

This page is a general statement of how we handle complaints, provided in good faith. It is not legal advice and does not affect any rights you may have under the terms of an engagement or at law.